Return & Refund Policy

Last updated: February 14, 2026

This Return & Refund Policy applies to all purchases made through the Lake Geneva Country Meats (LGCM) Winter Bundle Sale at shoplgmeats.com. Because our bundles are made-to-order frozen meat products prepared specifically for each customer, our refund policy differs from a typical retail return policy. Please read this policy carefully before placing your order.

Order Deadline & Cancellation Window

All Winter Bundle Sale orders must be placed before March 16, 2026. You may cancel or modify your order at any time before this date by contacting us directly. After March 16, 2026, we begin preparing and filling orders, and no cancellations, modifications, or refunds will be issued.

Refund Eligibility

Before March 16, 2026: You may request a full refund for any reason. Contact us and we will process your refund to the original payment method within 5–10 business days.

After March 16, 2026: No refunds or order changes will be issued, as your bundle is being prepared specifically for you.

Exceptions for Errors or Damaged Products

We stand behind the quality of our products. If you experience any of the following, please contact us as soon as you notice the problem:

•       Wrong items: Your bundle contains items that differ from what was listed on the product page.

•       Missing items: Your bundle is missing one or more items that should have been included.

•       Damaged or spoiled product: Items in your bundle show signs of damage, spoilage, or quality issues not caused by customer handling after pickup.

In these cases, we will work with you to make it right. Depending on the situation, we may offer a replacement of the affected items, a partial refund, or a full refund at our discretion. We may ask you to provide photos or return the affected items to the store.

Unclaimed Bundles

All bundles must be picked up at the Lake Geneva Country Meats retail store (5907 WI-50, Lake Geneva, WI 53147) before Sunday, May 10, 2026. If your bundle is not picked up by this date, it will be donated to a local food pantry, and no refund will be issued. We will attempt to contact you via email before the pickup deadline.

How to Request a Refund

To request a refund or report an issue with your order, contact us at:

Lake Geneva Country Meats

5907 WI-50, Lake Geneva, WI 53147

Phone: (262) 248-3339

Email: info@lakegenevacountrymeats.com

Please include your order number and a description of the issue. We aim to respond to all inquiries within 1 business day.